Shipping policy
Processing Time
- Orders are processed within 2-3 business days (excluding weekends and holidays) after payment is received.
Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 5-7 business days
- Expedited Shipping: Estimated delivery within 2-3 business days
Delivery times may be affected by factors beyond our control, including carrier delays, customs processing, and local holidays.
Shipping Rates
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Free standard shipping is available on orders over $50 (if applicable).
International Shipping
- We currently ship to select countries. If your country is not available at checkout, please contact our support team.
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number.
- Tracking updates may take 24-48 hours to appear.
Address & Delivery Issues
- Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
- If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Lost, Stolen, or Damaged Packages
- If your package is lost or stolen, please contact the carrier first to file a claim.
- If your order arrives damaged, please reach out to us within 7 days of delivery with photos of the damage.
For any shipping-related questions, feel free to contact our support team at contact@hewostore.com.
God bless you!
Elie & Viviana